On Time Home Experts

Ways customers opt in

1. Website booking form: at ontimehomexpertscrm.com/book, the customer enters their mobile phone number and checks the consent box shown above. The box is unchecked by default, and the customer opts in only by checking it before submitting the form.
2. Phone call (verbal consent): when a customer books or confirms an appointment by phone, our team member asks whether they agree to receive appointment confirmations and reminders by call and text. The customer's verbal agreement is recorded on their booking before any text messages are sent.
3. Facebook / Instagram lead forms: the customer submits a lead form with their name and mobile phone number to request a service. By submitting the form and asking us for an appointment, they agree to be contacted about that appointment by call and text, and receive the same appointment messages described in our Terms.

In every case, the messages sent are appointment confirmations, reminders, technician arrival updates, estimates, invoices, payment receipts, and replies to customer questions. Reply STOP to opt out at any time. Consent is not a condition of purchase.

Consent details